Terms of Service

1. Introduction

Welcome to Clarnix. These Terms of Service ("Terms") govern your access to and use of the Clarnix platform, including our website, web application, API, and any related services (collectively, the "Service"), operated by NEXTGENWEBS, S.L., a company registered in Spain with CIF B97380067, with registered offices in Valencia, Spain ("Clarnix", "we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

2. Eligibility

You must be at least 18 years of age to use the Service where required by local law; EU residents must be at least 16 as required by GDPR. By creating an account you confirm that you meet the minimum age requirement in your jurisdiction and have the legal capacity to enter into a binding agreement. Organisations may also use the Service; the person accepting these Terms on behalf of an organisation confirms that they have authority to bind it.

3. Description of Service

Clarnix is an AI-powered email triage, action, and digest platform. The Service connects to email providers you authorise (including Gmail, Microsoft Outlook, and IMAP-compatible accounts), uses artificial intelligence to classify and act on incoming mail according to rules you define, and delivers AI-synthesised briefings to delivery channels you configure (including email, WhatsApp, Telegram, Slack, and Microsoft Teams).

Clarnix is designed to operate alongside your existing email client — it does not replace your email provider and does not send email on your behalf unless you explicitly configure an action to do so.

4. Accounts and Registration

To use the Service you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at legal@clarnix.app if you suspect unauthorised access.

You may not share your account credentials with any third party or create accounts for automated bulk registration. We reserve the right to suspend or terminate accounts that we reasonably believe are being misused.

5. Subscriptions and Billing

Clarnix offers paid subscription plans. The current plan names, prices, billing intervals, and feature inclusions are published on our pricing page, which constitutes the single source of truth for plan terms. Prices are displayed in euros (EUR) for customers in the European Union and U.S. dollars (USD) for international customers, and are exclusive of any applicable taxes unless stated otherwise. For B2B customers with a valid EU VAT identification number, reverse charge may apply where permitted under applicable VAT law.

New accounts may be entitled to a free trial. The conditions for starting and continuing a trial — including any payment method requirements — are described on the pricing page and may be updated from time to time. At the end of the trial period, the subscription auto-renews at the selected plan rate unless cancelled before the renewal date.

Payments are processed by Stripe, Inc., a third-party payment processor. By providing payment details, you agree to Stripe's terms of service. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. We do not store full payment card details on our servers.

You may cancel your subscription at any time from your billing portal. Cancellation takes effect at the end of the current billing period. Annual plan subscribers who cancel within 30 days of their first payment are entitled to a full refund (money-back guarantee). Monthly subscribers are not issued partial-period refunds outside this window unless required by applicable law. Any change to subscription pricing will be notified in advance in accordance with Section 14 below.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send, distribute, or facilitate unsolicited bulk email (spam) or any other unsolicited communications.
• Use the Service to transmit or store content that is unlawful, harmful, defamatory, harassing, obscene, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Service, or to other users' accounts, data, or systems.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Introduce viruses, worms, malware, or other harmful code into the Service.
• Use the Service to violate any applicable law or regulation, including data protection, privacy, and anti-spam laws.
• Resell, sublicense, or otherwise provide access to the Service to third parties without our prior written consent.
• Use automated means (bots, scrapers, crawlers) to interact with the Service in a manner that imposes unreasonable load on our infrastructure.

We may suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this Acceptable Use policy.

7. Your Data

You retain ownership of all data you bring to or generate through the Service ("Your Data"), including the email accounts you connect and any rules or settings you create. By using the Service, you grant Clarnix a limited, non-exclusive, worldwide, royalty-free licence to access, process, and store Your Data solely to the extent necessary to provide and improve the Service.

Privacy by design: Clarnix processes email message body content entirely in-memory. Email body content is never persisted to our databases. Only metadata (such as sender, subject, timestamp, and message identifiers), AI-generated classifications, and AI-synthesised digest summaries are stored. Full message bodies are discarded immediately after processing.

You confirm that you are entitled to link the email accounts and grant the access permissions required by the Service. You are responsible for ensuring that your use of the Service in relation to third-party communications complies with applicable privacy laws.

You may delete your account and associated data at any time. Upon deletion, we will remove your data from our active systems within 30 days, subject to retention obligations required by law.

8. Intellectual Property

The Service and all content, technology, software, trademarks, and trade names associated with Clarnix are owned by NEXTGENWEBS, S.L. or its licensors. Nothing in these Terms transfers any intellectual property rights to you. You may not use our trademarks or branding without prior written permission.

If you submit feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free licence to use that feedback for any purpose without obligation or compensation to you.

9. Service Availability

We aim to provide reliable, high-availability service and will make reasonable commercial efforts to maintain uptime. However, the Service is provided "as is" and we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, infrastructure updates, and events outside our control may cause temporary unavailability.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLARNIX DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT AI CLASSIFICATIONS OR DIGEST SUMMARIES WILL BE ACCURATE OR COMPLETE, OR THAT ANY ERRORS WILL BE CORRECTED.

AI-generated outputs (classifications, summaries, rule suggestions) may contain errors or omissions. You are solely responsible for reviewing AI outputs before acting on them. Clarnix is not responsible for any actions taken or not taken based on AI-generated content.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLARNIX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO CLARNIX IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Clarnix and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

13. Third-Party Services

The Service integrates with third-party services including email providers (Google, Microsoft), AI infrastructure (OpenRouter), messaging platforms (WhatsApp, Telegram, Slack, Microsoft Teams), and payment processing (Stripe). Your use of these third-party services is subject to their respective terms and privacy policies. Clarnix is not responsible for the practices or content of third-party services.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes — including any modification to subscription pricing — we will notify you by email to the address associated with your account, in addition to displaying a notice on our website, at least 30 days before they take effect. The email notice will summarise the change and link to the updated document. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms (including any updated pricing), you must stop using the Service and cancel your subscription before the effective date.

15. Termination

Either party may terminate the agreement formed by these Terms at any time. You may close your account from your account settings. We may suspend or terminate your access immediately if you breach these Terms or if required by law.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) shall survive.

16. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

The courts of Valencia, Spain shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. If you are a consumer resident in the European Union, you may also benefit from any mandatory consumer protection provisions applicable in your country of residence, and you may have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17. Contact

If you have questions about these Terms or wish to contact us for any legal matter, please reach us at: